Refund and Returns Policy

We trust that your Seeonix purchase will meet your expectations. However, should you decide to reconsider, you have the flexibility to return undamaged and resalable items within 30 days of receiving them for a full refund. Please get in touch with us to initiate the return process. Please note that products that have been installed are not eligible for cancellations or returns.

 (a). To cancel your order before it is delivered; there is no need to provide a reason for the cancellation. Simply send us an email at Refunds@seeonix.co.uk or contact us via any other methods.

(b). Your funds will be refunded to you between 7 to 10 working days.

NECESSARY REQUIREMENTS

(a). If an item is not properly packaged, we reserve the right to refuse to cancel pick-up. Items must be returned in their original or suitable packaging.

(b). A £10 collection fee will be subtracted from the total amount you have paid for the items.

(c). If you are returning the items because they were damaged, delivered incorrectly, or incompletely, there won’t be a pickup fee.

(d). We are unable to provide a refund to a separate account, therefore please be aware that the method of return will be the same as the payment method used when you placed your transaction.

ITEMS RETURN PROCESS?

(a). Within seven days of delivery to you, you must notify us in writing of any damage or errors.

(b). In the unlikely circumstance that the item is delivered broken, defective, or incorrect, please save the packaging; we will need pictures of the boxes. To set up a free replacement, we would need to see pictures of the damage or mismatch on the item that is being reported.

(c). You have fourteen (14) working days to return an item. For any reason.

(d). If you decide to return an item because it is unfit for its intended use, or if you simply decide not to keep it, you will be charged £10 (ten pounds) for setting up a collection.

Contact

Seeonix Ltd

161 Magpie Hall road
Chatham,England ME45ND

Email: info@seeonix.co.uk

Call: 01634 401669

WhatsApp: 07300999716

Mon – Fri: 11am – 5:00pm